Frequently asked questions
General
medAuth is a secure sign-in service that simplifies your login on various platforms. By integrating with Canary and Canna Reviews, medAuth allows validated patients to view information while abiding by the requisite rules and regulations. This can potentially assist in making well-informed decisions about your treatment together with your health care practitioner while ensuring complete compliance with all relevant regulations. These services aim to help you navigate the world of alternative medicines with confidence and ease.
Canary users
If you're already a Canary user: Great news! You're already connected to medAuth. Simply use your existing email and password information to access Canary.
New to Canary? No problem! Create an account, and you'll be seamlessly signed in using the secure medAuth platform.
Canna Reviews users
Current Canna Reviews users: To access Canna Reviews, you'll need to reset your password using medAuth. Once you've reset your password, you can update your information and validate your status as a medical patient.
New to Canna Reviews? Creating an account is easy! Create an account and validate yourself. Simply follow the prompts to sign in using medAuth.
To ensure we comply with Australian Government regulations and provide you with the best possible service, you can upload either a valid eScript/token or your valid Medicare card details. This simple step helps us validate you as a medical patient and grants you full access to all the services offered by Canary and Canna Reviews. Validation is not mandatory or required for Canary, but it is a requirement to use Canna Reviews.
Absolutely! medAuth was created by the same team behind Canary and Canna Reviews, brands you may already know and trust. We've been actively supporting the medical community in Australia for quite some time. This new project is 100% legitimate and proudly Australian-owned and operated. We're committed to providing reliable information and resources to help you on your medical journey.
We'd love to hear from you! Please contact our support team. We aim to respond to all enquiries within 5 business days. medAuth is a volunteer service hence the long response time.
Validation help
Electronic prescriptions contain a QR code and an alphanumeric token. You'll usually get one from your doctor during your consultation. Instead of getting your prescription in paper form, ask your doctor to send your script via email or SMS. This will give you a digital eScript token that you can upload to medAuth to validate your account.
Your eScript should look something like this (after you click the link in your SMS or email):
Just copy/paste the token on your electronic prescription into medAuth on the Validation screen. Your prescription details are retrieved from the prescription exchange and cross-checked. You will need to enter your correct date of birth as part of this process. If this isn't working for you, you might be copying and pasting an invoice or order number from a different website/clinic platform that has locked you in or your token is not Active.
You have the right to request your scripts and have the choice to use them however you want.
We recommend contacting your doctor/clinic or pharmacy and requesting the release of your prescription token(s). We recommend you request your SAS-B or Authorised Prescriber approval documents as well for ease of use as they are always good to have on hand. If a clinic is making things difficult, tell them you're happy to contact AHPRA and the ACCC to file a complaint and report. Note* some clinics may charge you an admin fee to get your script tokens and paper work. In rare cases, some may discharge you as a patient and even cancel your existing scripts. Be polite in your request and let them know what you need the token for.
You can become a validated patient in two ways. If you don't have a Medicare card, you can choose to upload a current eScript/token instead. Medicare validation may take up to 48 hours to check as it requires manual processing by a health care practitioner. Unfortunately, medAuth is unable to accept any other methods for validation at this time.
Being compliant with the appropriate regulations, we have undergone rigorous testing of our security, patient privacy protocols and operating methods. We undertake ongoing assessment and must continue to meet government requirements to remain compliant. We are adhering to the highest requirements of patient privacy and take the protection of your health data very seriously.
Experiencing an issue?
If you have received an email that your account is 'Validated' but you are still seeing a notice on Canna Reviews asking to validate on medAuth, please sign out of all services (including medAuth, Canna Reviews and Canary) then sign in again on medAuth. Make sure you are signed out of everything before attempting to sign in again.
If you can't sign in and already have an account, please follow the prompts and instructions on the sign in page for your selected service. Try resetting your password through medAuth using your old email. Note: You will need to validate your account on medAuth in order to view Canna Reviews.
If you see this message, you do not need to create a new medAuth account. Please reset your password on medAuth.
Check your Updates/Spam/Junk folders or search for medauth.health in your inbox. Be sure to mark any medAuth emails as 'Not spam'.